Once your order is placed, you’ll receive an order confirmation email. Orders are typically processed within 1–3 business days.

Estimated delivery times:

• Processing: 1–3 business days
• Standard Shipping: 3–7 business days
• Large Freight Deliveries (Ewagons): 5–10 business days depending on your location

Once your order ships, you’ll receive a tracking email so you can monitor your delivery.

Please note that delivery times may vary during holidays, severe weather, or carrier delays.

We offer a 30-day return policy on eligible purchases.

To qualify for a return:

• Item must be returned within 30 days of delivery.
• Product must be unused and in original condition.
• Original packaging, charger, keys, manuals, and accessories must be included.
• Electric wagons must have less than 10 km on the odometer.

If your product arrives damaged or defective, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

For complete details, please see our Return & Refund Policy.

If your order has not yet shipped, contact our customer support team as soon as possible and we’ll do our best to update your shipping address. Contact us at orders@ewagonpro.com

Once an order has been shipped, we’re generally unable to change the delivery address.

After your order ships, we’ll send you a shipping confirmation email containing your tracking number and carrier information.

You can use the tracking link in the email to view the latest delivery updates.

If you haven’t received tracking information after several business days, please contact our support team at orders@ewagonpro.com.

Our customer support team is happy to help with:

• Order questions
• Shipping updates
• Product information
• Warranty assistance
• Returns and exchanges
• Technical support

You can reach us through our Contact Us page or by emailing our customer support team. We strive to respond to most inquiries within 1 business day.

Please contact us immediately after placing your order.

If your order has not yet been processed or shipped, we’ll do our best to update the shipping address.

If the package has already shipped, we may be unable to make changes. Additional shipping charges may apply if the package must be rerouted or reshipped.

Currently, EwagonPro ships within the United States.

If you’re located outside the U.S. and are interested in purchasing one of our products, please contact our support team. We’ll let you know if shipping is available to your location.

**Ships from United States**

It depends on your order.

Large products, accessories, and replacement parts may ship separately from different warehouses.

If your order arrives in multiple shipments, you’ll receive separate tracking numbers for each package. If one package arrives before another, the remaining shipment is usually still in transit.