Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days after payment is received. Once shipped, most orders arrive within 3–7 business days, while larger electric wagon shipments may take 5–10 business days depending on your location.
After your order ships, you’ll receive a confirmation email with tracking information so you can monitor your delivery.
Creating an account is quick and easy. Simply click the Account or Sign Up button at the top of our website and enter your name, email address, and password.
An EwagonPro account allows you to:
- View your order history
- Track current orders
- Save your shipping information
- Manage your account details
- Enjoy a faster checkout experience
You may also complete a purchase as a guest if account creation is not required.
If your order has not yet been processed or shipped, please contact our customer support team as soon as possible. We’ll do our best to update your shipping address before your order leaves our warehouse.
Once an order has shipped, we may be unable to change the delivery address.
After your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and carrier information.
You can use the tracking link provided in the email to view your shipment’s latest status and estimated delivery date.
If you haven’t received tracking information within a few business days, please contact our support team for assistance.
No. EwagonPro does not store your full credit card information on our servers.
Payments are securely processed through trusted, PCI-compliant payment providers that use industry-standard encryption to protect your information. Your payment details are handled securely during checkout.
Sales tax is calculated based on applicable federal, state, and local tax laws.
The appropriate sales tax, if required, will be calculated and displayed during checkout before you complete your purchase.
Currently, EwagonPro ships within the United States.
If you’re located outside the U.S. and would like to purchase one of our products, please contact our customer support team. We’ll be happy to let you know if shipping options are available for your location.
Depending on your order, items may arrive in multiple shipments.
Electric wagons, accessories, and replacement parts may ship separately from different warehouses or at different times. If this happens, you’ll receive separate tracking numbers for each shipment.
If one package arrives before another, the remaining items are usually still on the way.
If you need to swap an item
Returns and Exchanges
EwagonPro offers a 30-day return policy on eligible purchases.
To qualify for a return:
- Return must be requested within 30 days of delivery.
- The product must be unused and in its original condition.
- Electric wagons must have less than 10 km on the odometer.
- Original packaging, charger, keys, manuals, and all included accessories must be returned.
Please note that return shipping costs may apply unless the return is due to our error or a defective product. For complete details, please review our Return & Refund Policy.
We’re sorry for the mistake.
If you received an incorrect item, please contact our customer support team within 48 hours of delivery. Include your order number along with photos of the item you received.
Once verified, we’ll arrange for the correct product to be shipped and provide return instructions for the incorrect item at no additional cost.
If your order arrives damaged, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
- A brief description of the damage
After reviewing your claim, we’ll determine the appropriate resolution, which may include replacement parts, a replacement product, repair assistance, or another suitable solution.
Do not return products without first receiving return authorization.
Once your return request has been approved, we’ll provide:
- Your Return Merchandise Authorization (RMA), if applicable
- The correct return shipping address
- Packaging instructions
- Any additional return instructions
Returns sent without authorization may be delayed or refused.
Our customer support team is here to help with:
- Order questions
- Shipping updates
- Product information
- Warranty assistance
- Returns and exchanges
- Technical support
You can contact us through our Contact Us page or by emailing our support team. We aim to respond to most inquiries within 1 business business day.
Please contact us immediately after placing your order.
If your order has not yet been processed or shipped, we’ll do our best to update the shipping address.
If the order has already shipped, we may be unable to change the destination. Additional shipping or carrier rerouting fees may apply.
Orders may be changed or canceled only before they have been processed or shipped.
If you need to make a change, contact our customer support team as soon as possible after placing your order.
Once an order has entered fulfillment or has been shipped, we are generally unable to modify or cancel it.
If pre-orders are available for a product, the option will be clearly indicated on the product page.
If no pre-order option is shown, the item is currently unavailable. You can sign up for back-in-stock notifications (when available) or contact our customer support team for information on expected availability.