Thank you for shopping with EwagonPro. We are committed to providing quality products and excellent customer service. This Return & Refund Policy applies to all purchases made directly through EwagonPro.com.
Please read this policy carefully before making a purchase.
1. Return Eligibility
EwagonPro offers a 30-day return policy. You may request a return within thirty (30) calendar days of receiving your order.
To qualify for a return, the product must meet all of the following requirements:
Returned within 30 days of the delivery date.
In the same condition as received.
Unused and free from damage caused by misuse, abuse, accidents, or unauthorized modifications.
For Ewagons, the odometer must display less than ten (10) kilometers.
Returned in its original packaging.
Include all original accessories and contents, including (but not limited to):
Charger
Keys
Hardware
Manuals
Any promotional items included with the purchase
Accompanied by the original proof of purchase.
Returns requested after 30 days from the delivery date will not be accepted.
2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives:
Damaged during shipping
Defective
Missing parts
Incorrect
please contact us immediately at service@ewagonpro.com.
To help us evaluate your claim, we may request clear photographs or videos showing the issue.
Once the issue has been verified, EwagonPro may provide, at its sole discretion:
Replacement parts
Product repair
Product exchange
Partial refund
Full refund
For confirmed manufacturing defects or shipping errors, EwagonPro will cover the cost of approved return shipping.
3. How to Start a Return
To request a return, please contact:
Email: service@ewagonpro.com
If your return request is approved, we will provide:
Return instructions
The authorized return address
A prepaid return shipping label, when applicable
Returns sent without prior authorization will not be accepted.
Returns shipped to an incorrect address or without authorization may be refused and returned to the sender at the customer’s expense.
If a customer chooses to return an item without using EwagonPro’s approved return process, the customer assumes all shipping costs and all risk of loss or damage during transit.
4. Non-Returnable Items
The following items are not eligible for return, including but not limited to:
Products purchased from unauthorized retailers or third-party marketplaces.
Products damaged due to misuse, abuse, neglect, accidents, improper installation, unauthorized repairs, unauthorized modifications, or normal wear and tear.
Custom-made or special-order products.
Promotional items, giveaways, and free gifts.
Sale or clearance accessories, including but not limited to:
Fenders
Gift boxes
Rack bags
Helmets
Controllers
Phone mounts
Air compressors
Waterproof covers
Locks
Rearview mirrors
After-sales replacement parts and accessories purchased separately. Please verify compatibility before ordering, as these items are non-returnable once shipped.
5. Order Cancellation
Orders may be canceled before shipment.
Orders canceled before shipment are subject to a 5% payment processing fee.
Orders canceled after shipment are treated as standard returns and are subject to all applicable return shipping and restocking fees.
6. Return Shipping & Restocking Fees
For returns that are not the result of a verified manufacturing defect or shipping error, the following fees apply:
Ewagon: $200 per unit
Battery: $100 per battery
Battery returns are accepted only if the battery is unused, unopened, and in its original packaging.
Original shipping charges (if applicable) are non-refundable unless the return is due to an error by EwagonPro or a confirmed manufacturing defect.
7. Return Inspection & Refund Processing
Returns Using an EwagonPro Return Label
After your returned item arrives at our warehouse:
Inspection requires approximately five (5) business days.
Once approved, refunds are processed within 1–2 business days to the original payment method.
Customer-Arranged Returns
If you arrange your own return shipment, you must provide:
Tracking number
Carrier name
Proof of shipment or delivery receipt
After tracking confirms delivery, our warehouse requires approximately five (5) business days to inspect the returned item.
If approved, your refund will be processed within 1–2 business days.
Depending on your financial institution, refunds may take an additional 3–10 business days to appear in your account.
8. Return Inspection Standards
Returned products must match the original order and meet the return eligibility requirements.
EwagonPro reserves the right to deny a return or reduce the refund amount if:
A different product is returned.
Components or accessories are missing.
The product has been modified or altered.
The product has excessive wear or damage.
The returned condition differs materially from the customer’s description.
The product does not satisfy the requirements outlined in this policy.
If necessary, EwagonPro may deduct reasonable costs to replace missing components, repair damage, or restore the product to resalable condition.
9. Refunds
Once your return has passed inspection and been approved, your refund will be issued to the original payment method used for the purchase.
Refunds are processed within 1–2 business days after approval.
Please allow your bank or payment provider an additional 3–10 business days to post the refund to your account.
10. Warranty
This Return & Refund Policy is separate from the EwagonPro Limited Warranty.
Products that are no longer eligible for return may still qualify for warranty service if covered under the applicable warranty terms.
Please refer to our Warranty Policy for complete warranty coverage and claim procedures.
11. Shipping Delays
EwagonPro is not responsible for delays caused by shipping carriers, customs inspections, weather conditions, natural disasters, labor disruptions, or other events beyond our reasonable control.
12. Contact Us
If you have questions regarding this Return & Refund Policy or need assistance with a return, please contact our Customer Support team.
EwagonPro Customer Support
Email: service@ewagonpro.com
We are committed to responding promptly and resolving your concerns as quickly as possible.
13. Reservation of Rights
EwagonPro reserves the right to refuse any return that does not comply with this Return & Refund Policy.
We also reserve the right to amend, modify, or update this policy at any time without prior notice. Changes become effective immediately upon publication on EwagonPro.com and apply to purchases made after the updated policy’s effective date.
Nothing in this policy limits any rights available to consumers under applicable law.
14. Governing Law
This Return & Refund Policy shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles. Any disputes arising from this policy or purchases made through EwagonPro.com shall be subject to the exclusive jurisdiction of the state or federal courts located in Minnesota, unless otherwise required by applicable law.